[vc_row][vc_column][vc_separator color=”custom” align=”align_left” el_width=”50″ accent_color=”#2b4b80″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]Posted below you will find, along with the technical specifications of Adobe Connect, some of our most frequently asked client questions.
Along with this resource, click HERE to register for our weekly Virtual Office Hours, or click HERE to submit a question to us directly via our contact form.[/vc_column_text][vc_column_text]
FAQs
How can I resolve a connection problem?
Use the Connection Test utility to troubleshoot connection problems. Inside the meeting room, in the upper right hand corner, choose Help > Troubleshooting to run the test. For more information on connection problems, see Troubleshoot connectivity | Adobe Connect.
What are the training options available to users?
Check out the Envolvemedia list of available training events and register for the one relevant to you.
How can I recover my password?
If you get an invalid user or password error, you can easily reset your password by clicking the Forgot Your Password link.
How do I set up an event or seminar?
Learn how to use the Event wizard to create an event or use the Seminar wizard to create a seminar.
I need info on managing Adobe Connect.
Learn how to create a new user, how to assign a user to a group, how to assign a group to a meeting or content, how edit information on an existing user, new group and how to manage guests. Click HERE to review our tutorial
How do I create my own Adobe Connect room?
A quick review of this Envolvemedia video tutorial will teach you how to configure an Adobe Connect Meeting Room in a flash.
Can I download the Adobe Connect application before a meeting starts?
Yes. Users are encouraged to install the application in advance and run pre-meeting diagnostic test for a smooth meeting experience[/vc_column_text][vc_empty_space][vc_separator color=”custom” accent_color=”#2b4b80″][vc_empty_space][vc_column_text]
Technical Specifications for Adobe Connect
| Operating System | Adobe Connect Client | Enhanced Audio/Video | Standard View |
| Windows | Desktop application |
|
|
| Browser client |
|
|
|
| MacOS | Desktop application |
|
|
| Browser client |
|
|
|
| ChromeOS | Browser client |
|
NA
|
| Linux | Browser client | NA |
|
| VIRTUAL ENVIRONMENT | NA | Citrix XenApp 7.11 | |
| Android devices | Mobile apps | Adobe Connect New mobile apps v 3.3 or above (To be released shortly) |
|
| iOS devices | Mobile apps | Adobe Connect New mobile apps v 3.3 or above |
|
Additional requirements
Connection:
- Minimum 512 Kbps for students, webinar participants, and meeting attendees for using
- Minimum 1 Mbps (wired connection recommended) for Adobe Connect meeting hosts, presenters, administrators, trainers, and event managers
Using Full HD (1080p) resolution in Enhanced Audio/Video Experience
- Minimum 3 Mbps for using Full HD (1080p) resolution while sharing camera alongwith a screenshare.
- Minimum 6 Mbps for sharing 50 cameras in a room alongwith a screenshare.
Server requirements for on-premise deployment
ADOBE CONNECT SERVER
Windows:
Microsoft Windows Server 2016(64-bit), 2019 (64-bit)
Virtual environments
VMware ESXi 5.x
Database
Microsoft SQL Server 2017 (64 bit), 2016 (64-bit), 2019 (64-bit).
Amazon Web Services
T3.2 XLarge
Web server
Tomcat 9.0.48
Hardware requirements
- 2 GHz quad-core Intel Xeon or faster
- 16 GB RAM or greater
- 4 GB of available hard disk space for an enterprise installation. 150 GB of available hard disk space for content storage. Disk space requirements increase as more content is stored.
- NTFS file system
- SSL Hardware Accelerator recommended
Note: HDD space and RAM vary depending on whether components such as CQ and FMG are installed locally with Adobe Connect or on stand-alone servers.
Shared storage requirements
- Hard disk specs: 10,000–15,000 RPM — Fibre Channel preferred
- Network link: TCP/IP — 1GigE I/O throughput or better
- Controller: Dual controllers with Active/Active multi-path capability
- Protocol: CIFS or equivalent
Note: To deploy Adobe Connect Server with network attached storage or storage area networks, the above specifications are recommended. Your needs vary depending on deployment size and usage.
Network requirements
100 Mbps Ethernet (1 Gbps recommended)
Port requirements
1935 (RTMP), 80 or other HTTP port, 443 if SSL is enabled; 25 for SMTP (optional); 1433 for external database (optional)
Adobe Connect ACTS server
Windows:
Microsoft Windows Server 2016 (64-bit), 2019 (64-bit)
Virtual environments
VMware ESXi 5.x
Hardware requirements
- 2 GHz quad-core Intel Xeon or faster
- 8 GB RAM or greater
- 10 GB of available hard disk space for an enterprise installation and log storage
- NTFS file system
Network requirements
100 Mbps Ethernet (1 Gbps recommended)
Port requirements
ACTS opens the following configurable ports in listening mode and the corresponding restrictions need to apply for the ACTS to remain secure:
- ACTS healthcheck service admin port: default 8080
- This port is used only for internal healthchecks and admin activities and is not to be exposed external to the domain of the Adobe Connect service.
- ACTS ws port: default 9002
- This port is used to service WebSocket requests and needs to be exposed to outside world via the load balancer.
- The load balancer handles all the HTTPS (wss) traffic and SSL offloading, and ACTS receives the offloaded data
- ACTS to CPS server for live meeting data transfer – 1935 (RTMP), 80 or other HTTP port, 443 if SSL is enabled
Enhanced Audio/Video servers (New)
- OS – Red Hat Enterprise Linux 64-bit version 8.6
- Virtual Environments – VMware ESXi 5.x
- Hardware Requirement – Minimum CPU specification per core – Cache 22 MB, 3.4 Ghz.
- The following 3rd party libraries (Open source) need to be installed on servers. Most of these will be installed using the installation script:
- Virtualenv 20.14.1,
- Python 3.9, Pip 21.3.1,
- Podman 4.0.2,
- Python libraries (pydantic, pyhocon, docker, python-dotenv)
- DB and cache – PostgreSQL 13,
- Redis server 6
Adobe Connect Edge server
For the AMS system requirements, see www.adobe.com/go/ams_techspecs.
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